Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item(s) within 10 days of receipt for a full refund or exchange.

No returns are accepted for PRE-ORDERED products.

Eligibility

• Items must be unused and in their original condition.
• Items must be returned in the original packaging.
• A receipt or proof of purchase is required.

Non-Returnable Items

• Gift cards
• Downloadable products
• Sale items
• Pokemon packs

How to Return

To initiate a return, please contact us at orders@pokereaves.ch with your order number and reason for return. We will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 7–10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.